Open Source Support

I said way back in 2004 when the Mozilla Foundation was “Soliciting Proposals for Support Services” that support sucked. I made a few proposals (including chat and knowledge base).

It took a long time, but support finally seems to be up to spec. Awesome.

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One Response to “Open Source Support”

  1. David Tenser says:

    Yeah, the support site is coming along nicely, thanks for noticing it. 🙂 I didn’t know you were proposing those ideas already back in 2004. Some interesting ideas there indeed!

    The forums we’re building are pretty close to what you suggested with ticket based support. I want to enable e-mail notifications by default for people who provide it, to increase the odds of users finding their way back to the forums after posting a question.

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