I got Norton AntiVirus 2006 a few weeks ago, and decided today to update 3 systems from 2005 to 2006. It was free (after rebate) so a worthwhile update to keep those virus definitions fresh.
One computer had trouble uninstalling, the old version (2005) then installed fine. The next system had uninstall problems (but seemed to be a bit different), and failed to install on the first attempt. The third system is literally brand new so no problems (thankfully).
They used to have a “removal tool” online you could download. In the real world we call it uninstall and include it with software, but they don’t. Now instead of a download it’s ActiveX… just to make the situation suck slightly more.
I’ve pretty much had it with Symantec. This took 20X longer than it should have. You know your product has problems when a customer is unsatisfied with free.