I said the other day, I asked IBM support for a new keyboard because I felt the one that shipped was of lower quality (to which many Thinkpad users agree). Yesterday, a 14″ keyboard arrived. I called them, they acknowledged the error, and sent me a 15″ keyboard (my laptop has a 15″ display, so the frame of the computer is a bit different). Today it arrived.
The difference may be subtle to some, but it outright obvious to me. This keyboard feels “smoother” than the old one, just like others have said. The right side has absolutely no flex anymore, and the keys are very quiet. I could type on this, and someone just a few feet away would not know I’m typing. The squeak sometimes apparent in the trackpoint scroll button is not there (another annoyance).
This keyboard lives up to the IBM Thinkpad reputation. No question about it. This is like comparing a McDonald’s to a 5 Star restaurant. Sure McDonald’s isn’t so bad you can’t eat it, most enjoy it every so often. But when you want quality food, you don’t even think McDonald’s.
Perhaps in the future IBM/Lenovo will stop using these lower quality keyboards.
I’m one happy customer at this point. My laptop feels just like my old A31 did (the A31 is apparently one of the last actually manufactured by IBM), but with a little better performance, and a thinner profile.
Thanks to IBM for taking care of this problem. This keyboard is exactly how a laptop keyboard should feel. Quiet, no squeaks, no flex. Just solid typing. I can finally type full speed without tripping over keys that almost feel loose.