Just a quick heads up that I won’t be around much the next few days (until about Thurs evening) as I’m moving back to school, and don’t have a working laptop (IBM didn’t really repair it, just said they did). Hopefully IBM will redeem themselves by providing good customer service and getting it back quick. Phone support has been great, but this last “depot repair” experience was a bummer. I left a nice long letter in the “Inventory Control Sheet” for the tech who gets it. I’m shipping it tomorrow, meaning they have it Thursday morning, so hopefully by Friday they finish and ship so Saturday it’s at my door. I’m not holding my breath, but do hope it happens. Between school and catching up on some coding… it’s a system that I rely on.
So hopefully someone at IBM ‘s Depot repair will ensure my laptop comes back in working order (for real this time), and quickly.
I do like my Thinkpad (despite being a Mac Zealot) it’s a hearty laptop, well constructed as typical of IBM’s quality and craftsmanship, but I don’t really like sending it for service, and getting it back without it being fixed correctly. I don’t think that’s such a high standard I’m holding them to is it? Phone support is very helpful though. They did go the extra mile trying to help me out, giving me the info I need and everything. It’s just getting the machine physically repaired.