Tech site The INQUIRER mentions that Barclays says no to Firefox. Reporter confirms this is a problem. Relatively speaking, it’s a small percentage compared to American Express, who was a long time problem for many Firefox users. It seems financial institutions have long been a problem in terms of Firefox compatibility and web standards in general.
Personally I think most of the larger financial institutions have resolved their issues. It’s mainly just the handful of banks who don’t don’t invest much in their online infrastructure. Compared to how the landscape looked 2 years ago, I think there has been a lot of progress.
It’s also a major win for Linux and Mac users who are finding it easier to do finances without being hassled.
Were do people feel things stand these days? Has the landscape been improving? Do you still encounter issues? With whom?
BusinessWeek has a short post on Firefox, a good (but short) read, my favorite is:
…Firefox has anywhere from a 10% to 18% worldwide market share among browser users, depending who is counting, and almost every Web site that matters makes it possible for Firefox users to fully access their pages. The turning point came earlier this year when banks and financial services outfits including American Express and Fidelity switched over…
I don’t really like the title “Firefox: Mission Accomplished”, as foolish gloating has a history of coming back to haunt you. Thankfully that appears to be BW’s choice of words. Firefox is far from done. More can be done to improve the users web experience, more site compatibility needs to be fixed, and more people need to be invited to take back the web.
I blogged a while back about American Express being a real problem for Firefox users. This issue (bug 294201) is now fixed! Thanks to everyone who participated on that bug, and of course whomever at American Express actually fixed it.
American Express was by far our most reported website in Firefox 1.5 thus far. So this is a giant win.
While were on the financial sector, eTrade has some issues. It would be awesome if someone went through those reports, and filed bugs (and possibly contact eTrade). Any eTrade users would obviously be encouraged to help as they seem to block their email contact to users only.
I think they would be a good company to try and work with, as financial sites are often the benchmark when companies consider adopting a web browser (like Firefox). Don’t underestimate how important American Express is to this sector. eTrade is another big benchmark.
For those wondering, we don’t delete reports in reporter. When a site fixes the problem, they won’t get any more reports against their hostname, and eventually drop off the list. The historical data can be useful (see where we are in a year and compare). For each release, we update the Top 25 link to only include that particular release, so when Firefox/2.0 ships, there’s a clean slate in that list.
BrassRing Enterprise 8, which is used by many companies to allow applicants to apply for a job online is going to be adding Firefox support in version 8 (due out December) to address incompatibility with Mac users (I presume Linux users are also affected). This is great news of course, and may mean that they are close enough to standards compliance that you can use your browser of choice (although it sounds like Firefox will be the only non-IE browser supported).
American Express also uses BrassRing Enterprise according to the article. This is a separate issue from the #1 reported issue I discussed the other day.
That’s another win for alternative browsers. I’m hoping American Express and others follow.
[Hat tip CNET News]
American Express is the number one reported website to have issues with Firefox. You can see the report here. It would be great to get this one resolved. So here’s what I need:
If anyone out there works for American Express, or knows someone who does, let them know about this blog post, and ask them to pass the message along to the Web Team.
If you happen to be someone with the capacity to make a difference, let me know. You can also leave a comment with any information you may have to offer.
Again, this is currently the #1 issue regarding website compatibility. It has a ton of reports against it, and viewing a bunch of them myself, they seen to be legitimate.
Firefox is a community effort, so here’s a chance for the community to make a difference. According to the theory of Six Degrees of Separation, it’s within our grasp. So if you can’t help, see if you can find someone who can. While your at it, if you have a connection to Kevin Bacon (your no more than 5 intermediaries away), see if you can find out if he uses Firefox [for the unaware, Six Degrees of Kevin Bacon is a rather popular game based on the theory].