American Express: Fixed

I blogged a while back about American Express being a real problem for Firefox users. This issue (bug 294201) is now fixed! Thanks to everyone who participated on that bug, and of course whomever at American Express actually fixed it.

American Express was by far our most reported website in Firefox 1.5 thus far. So this is a giant win.

While were on the financial sector, eTrade has some issues. It would be awesome if someone went through those reports, and filed bugs (and possibly contact eTrade). Any eTrade users would obviously be encouraged to help as they seem to block their email contact to users only.

I think they would be a good company to try and work with, as financial sites are often the benchmark when companies consider adopting a web browser (like Firefox). Don’t underestimate how important American Express is to this sector. eTrade is another big benchmark.

For those wondering, we don’t delete reports in reporter. When a site fixes the problem, they won’t get any more reports against their hostname, and eventually drop off the list. The historical data can be useful (see where we are in a year and compare). For each release, we update the Top 25 link to only include that particular release, so when Firefox/2.0 ships, there’s a clean slate in that list.

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6 Responses to “American Express: Fixed”

  1. George Deka says:

    When ever i check the reporter reports, i get disheartend because of the all of the false reports.
    http://www.google.com works, http://www.mozilla.org works.
    Alot of these are blank reports, bugs, jokes or belong to another site.
    I think we should be able to triage the list just like bugzilla and make it real.

  2. Robert says:

    George: eventually will come.

  3. Ed Bott says:

    It’s not fixed here as of 12/10 AM. When I log on to the secure portion of americanexpress.com to check my balances, the display is extremely distorted, with a large (> one screen) gap between the headers and the beginning of the data display.

  4. Glad to see Amex finally got their act together. I look forward to not having to dupe it anymore 🙂 (at one point, I had duped more bugs to that one than any other person)!

  5. Robert says:

    It seems some AmEx servers aren’t pointing to the correct css file. So it’s not 100% there just yet.

  6. Ken Danieli says:

    not fixed as of dec 28th. maybe they changed it but it’s not fixed.

    http://www.dslreports.com/foru.....7#15120602

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