Robert Accettura's Fun With Wordage » live-update

Symantec Live Update Fun

Robert — Tue, 21 Jun 2005 01:55:20 +0000

Had Norton SystemWorks 2002 for a while, then upgraded AntiVirus to 2004. Worked fine for quite some time. Recently I reformatted my hard drive and reinstalled this duo. Now I’m getting an error that I Subscription Client Update failed LU1812. I’ve got no clue why this is happening. Following Symantec’s instructions to completely uninstall and reinstall didn’t work, nor did updating Live Update or any other step they gave.

Curious if anyone else out there ran across this, and if anyone resolved this problem.

Thank you Norton, for wasting an hour of my life

Robert — Thu, 08 Jan 2004 02:17:15 +0000

I gave you the best hour of my life!

Ok, it wasn’t that bad.

Symantec, apparently deployed a new version of Live Update today, and it apparently wasn’t well tested. After days of serious virus catches, it updated, and live updated, doesn’t function. I uninstall, reinstall, uninstall again, clear registry out a bit, search for files, look in Knowledge Base, reinstall. I got it working (think they disabled that update for now).

What a mess.

So for any Symantec engineer reading this. THANK YOU. That was fun

Try beta testing next time.