Comments on: Open Source Support http://robert.accettura.com/blog/2008/01/02/open-source-support/ Robert Accettura's Personal Blog on Web Development and Tech Tue, 2 Dec 2008 20:35:44 +0000 http://wordpress.org/?v=2.6.5 By: David Tenser http://robert.accettura.com/blog/2008/01/02/open-source-support/#comment-247902 David Tenser Thu, 03 Jan 2008 12:28:31 +0000 http://robert.accettura.com/archives/2008/01/02/open-source-support/#comment-247902 Yeah, the support site is coming along nicely, thanks for noticing it. :) I didn't know you were proposing those ideas already back in 2004. Some interesting ideas there indeed! The forums we're building are pretty close to what you suggested with ticket based support. I want to enable e-mail notifications by default for people who provide it, to increase the odds of users finding their way back to the forums after posting a question. Yeah, the support site is coming along nicely, thanks for noticing it. :) I didn’t know you were proposing those ideas already back in 2004. Some interesting ideas there indeed!

The forums we’re building are pretty close to what you suggested with ticket based support. I want to enable e-mail notifications by default for people who provide it, to increase the odds of users finding their way back to the forums after posting a question.

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