Comments on: Comcast Problems?

By: Mike D'Virgilio

Mike D'Virgilio — Fri, 30 May 2008 19:54:22 +0000

I switched from AT&T a few weeks ago to Comcast. As soon as I opened up my Firefox browser I noticed that some of my Bookmarks were gone. Then I noticed when I tried to log into the Comcast.net site it would tell me I didn’t have the latest version of Firefox, which I most definitely do. When I lot into my website I also get a message saying I don’t have the latest version of Firefox. The Comcast tech support says it’s a Firefox problem, which it isn’t because it showed up as soon as I switched to Comcast. I tried to uninstall reinstall Firefox, but it didn’t fix it. And Firefox is working strangely, like not remembering sites, e-mails, passwords, etc. Very frustrating, but I guess I’m stuck.

By: Michele

Michele — Wed, 15 Aug 2007 11:48:05 +0000

Every night from about 7pm until maybe after midnight I cannot access the Internet. Widely recognized web sites such as yahoo, google, etc. don’t come up or if they do I have to keep retyping their url several times before I get a hit. This does not affect my Vonage phone. The phone works so I know I have a connection. I’m thinking of switching to Verizon Fios for internet…the lesser of the two evils.

By: Myk Melez

Myk Melez — Fri, 20 Jul 2007 06:44:34 +0000

Months after Firefox 2 was released, I still couldn’t log into my account to pay my cable bill on their site. They finally fixed that, but for several months I had to start up an old copy of Firefox 1.5 to pay my bill.

By: mrz

mrz — Thu, 19 Jul 2007 17:44:23 +0000

I mentioned my issues with Comcast earlier at http://blog.mozilla.com/mrz/20.....mcast-boo/ .

By: James

James — Thu, 19 Jul 2007 12:09:01 +0000

From the blog and Slashdot my impression was that it is more of a support issue. I run Linux and use Firefox exclusively with Comcast. I don't recall having any real problems installing the cable modem. However, when I call Comcast for support, sometimes I will lie and tell them I'm running Windows because it's "easier" to pretend to simulate the Windows experience because in the past support staff have argued with me and refused to help because I run an "unsupported operating system." When I asked what I should do then, I was told "Verizon doesn't support Linux, either."