Comments on: Symantec Live Update Fun http://robert.accettura.com/blog/2005/06/20/symantec-live-update-fun/ Robert Accettura's Personal Blog on Web Development and Tech Sat, 20 Mar 2010 11:22:15 -0400 http://wordpress.org/?v=2.9.2 hourly 1 By: Eugilo http://robert.accettura.com/blog/2005/06/20/symantec-live-update-fun/comment-page-1/#comment-316271 Eugilo Sun, 04 May 2008 23:58:29 +0000 http://robert.accettura.com/?p=781#comment-316271 I have had the same issue with my version of NIS 2004 and like everyone else wasted many hours uninstalling, installing, restarting, running fixes from symantec, deleting temp files, playing with firewall settings etc. The only thing that finally worked was getting the updates off the archive server (see HeartsRus post ) and then running the update off the live server - this seemed to fix the problem. As others have said - this type of problem should not occur with software such as this, and if it does, far better resources should be available to make it easier to fix. I will be looking at alternative software when my current subscription expires. I have had the same issue with my version of NIS 2004 and like everyone else wasted many hours uninstalling, installing, restarting, running fixes from symantec, deleting temp files, playing with firewall settings etc. The only thing that finally worked was getting the updates off the archive server (see HeartsRus post ) and then running the update off the live server – this seemed to fix the problem.

As others have said – this type of problem should not occur with software such as this, and if it does, far better resources should be available to make it easier to fix. I will be looking at alternative software when my current subscription expires.

]]> By: john stafford http://robert.accettura.com/blog/2005/06/20/symantec-live-update-fun/comment-page-1/#comment-288977 john stafford Mon, 10 Mar 2008 15:49:20 +0000 http://robert.accettura.com/?p=781#comment-288977 I'm having similar problem.tells me i entered wrong product key been trying different opitons for a week. I’m having similar problem.tells me i entered wrong product key been trying different opitons for a week.

]]> By: HeartsRus http://robert.accettura.com/blog/2005/06/20/symantec-live-update-fun/comment-page-1/#comment-232331 HeartsRus Thu, 06 Dec 2007 04:04:18 +0000 http://robert.accettura.com/?p=781#comment-232331 This is the answer! The Symantec website with the solution is... http://service1.symantec.com/Support/sharedtech.nsf/docid/2007010219171513 Follow the directions and be patient...it will feel like the Live Update has gotten "hung up" and is not doing anything at times....but it is...just let the Live Update do its thing. This is the answer!
The Symantec website with the solution is…

http://service1.symantec.com/S.....0219171513

Follow the directions and be patient…it will feel like the Live Update has gotten “hung up” and is not doing anything at times….but it is…just let the Live Update do its thing.

]]> By: 7outman http://robert.accettura.com/blog/2005/06/20/symantec-live-update-fun/comment-page-1/#comment-130360 7outman Fri, 23 Mar 2007 11:09:31 +0000 http://robert.accettura.com/?p=781#comment-130360 Thanks Ian, thought I'd send my 2 cents. Have had this problem for some time and gave up for a long time, as it didn't appear to affect NSW2004 operation, just the error during Liveupdate. Finally, I found some time to do some research and Googled my way to your post. Deleting the Temp files fixed the problem. Thanks again. Thanks Ian, thought I’d send my 2 cents. Have had this problem for some time and gave up for a long time, as it didn’t appear to affect NSW2004 operation, just the error during Liveupdate. Finally, I found some time to do some research and Googled my way to your post.
Deleting the Temp files fixed the problem.

Thanks again.

]]> By: Woody_The_Engineer http://robert.accettura.com/blog/2005/06/20/symantec-live-update-fun/comment-page-1/#comment-125680 Woody_The_Engineer Wed, 07 Mar 2007 10:46:29 +0000 http://robert.accettura.com/?p=781#comment-125680 Had exactly this problem 2 weeks after renewing my subscription to NIS 2004. Have spent 10 days of evenings uninstalling and re-installing following the web instructions and AutoFix tool. Then 10 days of evenings repeating this with the e-mail tech-support. Basically useless. Didn't even read my repsonses and after 10 days stopped responding. Contacted "Customer services" who again ignored my problem, reset my account and said upgrade!...........aaaaaaaahhhh! Will try Robocom99's process. Hopefully.....! Woody Had exactly this problem 2 weeks after renewing my subscription to NIS 2004. Have spent 10 days of evenings uninstalling and re-installing following the web instructions and AutoFix tool. Then 10 days of evenings repeating this with the e-mail tech-support. Basically useless. Didn’t even read my repsonses and after 10 days stopped responding. Contacted “Customer services” who again ignored my problem, reset my account and said upgrade!………..aaaaaaaahhhh!

Will try Robocom99’s process. Hopefully…..!

Woody

]]> By: srtyt http://robert.accettura.com/blog/2005/06/20/symantec-live-update-fun/comment-page-1/#comment-116072 srtyt Tue, 30 Jan 2007 07:00:51 +0000 http://robert.accettura.com/?p=781#comment-116072 dthgdfhdh dthgdfhdh

]]> By: Dave http://robert.accettura.com/blog/2005/06/20/symantec-live-update-fun/comment-page-1/#comment-94782 Dave Sun, 24 Dec 2006 01:50:15 +0000 http://robert.accettura.com/?p=781#comment-94782 I could not agree more with dreghia's comments. Many MANY lost hours. Live update is bad news. And if you ever time out your connection during a live update you are sent to the LU code 1847 hell, never to return, no matter how many useless and stupid errands that tech support sends you on. "Is your clock correct on your PC?" "Is your clock correct on your PC?" "Is your clock correct on your PC?" "Is your clock correct on your PC?" Give me a break! This has made me a believer in McAfee, which is what we run on our other machine. I could not agree more with dreghia’s comments. Many MANY lost hours.

Live update is bad news. And if you ever time out your connection during a live update you are sent to the LU code 1847 hell, never to return, no matter how many useless and stupid errands that tech support sends you on.

“Is your clock correct on your PC?” “Is your clock correct on your PC?” “Is your clock correct on your PC?” “Is your clock correct on your PC?”
Give me a break!

This has made me a believer in McAfee, which is what we run on our other machine.

]]> By: ronni king http://robert.accettura.com/blog/2005/06/20/symantec-live-update-fun/comment-page-1/#comment-51231 ronni king Mon, 21 Aug 2006 11:46:32 +0000 http://robert.accettura.com/?p=781#comment-51231 :lol: yessss!!! has the same problem, with liveupdate for norton 2006 no way to get nortons redirector installed , no way to get norton autofix installed even deactivating firewall and alowing activex controls uninstaled norton 2006 and reinsltalled several times and no luck..no support big headaches and at last read godkillzyou solution and works!! run windows installer cleaner select oldest symNet [xxxx] you have and run liveupdate again norton redirector installls flawlessly now thanks mate! :wink: :lol: yessss!!! has the same problem, with liveupdate for norton 2006 no way to get nortons redirector installed , no way to get norton autofix installed even deactivating firewall and alowing activex controls uninstaled norton 2006 and reinsltalled several times and no luck..no support big headaches and at last read godkillzyou solution and works!!

run windows installer cleaner select oldest symNet [xxxx] you have and run liveupdate again

norton redirector installls flawlessly now

thanks mate! :wink:

]]> By: dreghia http://robert.accettura.com/blog/2005/06/20/symantec-live-update-fun/comment-page-1/#comment-28931 dreghia Mon, 05 Jun 2006 00:13:03 +0000 http://robert.accettura.com/?p=781#comment-28931 LiveUpdate. Forget it! I tried all of these and I think Fred probably has the right idea. Get a different product. There is no way I can justify the hours and hours spent trying to make this POC work. If you are in IT as I am, you may see this as the inevitable chaos createded when profit hungry companies move product support offshore. I have received NOTHING of any use from Symantec Tech support. Useless, Useless, Useless. Vote with your dollars and send Norton/Symantec to the economic Hell the so richly deserve. LiveUpdate. Forget it! I tried all of these and I think Fred probably has the right idea. Get a different product. There is no way I can justify the hours and hours spent trying to make this POC work. If you are in IT as I am, you may see this as the inevitable chaos createded when profit hungry companies move product support offshore. I have received NOTHING of any use from Symantec Tech support. Useless, Useless, Useless. Vote with your dollars and send Norton/Symantec to the economic Hell the so richly deserve.

]]> By: Vyjayanth Reddy http://robert.accettura.com/blog/2005/06/20/symantec-live-update-fun/comment-page-1/#comment-11038 Vyjayanth Reddy Sun, 09 Apr 2006 23:55:52 +0000 http://robert.accettura.com/?p=781#comment-11038 ccleaner should work Jr Server Admin ccleaner should work

Jr Server Admin

]]>