Comments on: Rebate Fraud

By: christina jenkins

christina jenkins — Fri, 24 Sep 2010 04:44:14 +0000

yeah, i’m going through the same thing right now, me and my sister. I bet they have come up with 4 excuses. I called over a wk ago, and they say, “oh it went out today”, still nothing….and my sister hasn’t gotten hers back either. It’s been atleast 4 months.I swear i will hound the **** out of them till they send it. I will never go through this again, never!!! I’m telling you guys, it’s all a scam. They want your money, but don’t want to give you back what is owed.

By: Anon

Anon — Wed, 15 Oct 2008 23:44:55 +0000

The only rebate I know I can trust is att’s online cell phone rebate. They do send it in multiple annoying as hell to use debit cards but at least they send it.

By: Harvey B. Steinberg

Harvey B. Steinberg — Wed, 28 May 2008 01:00:49 +0000

My experience with Samsung rebate has been similar and frustrating.
I purchased the Samsung monitor with a promised $40 rebate. The following day, I mailed the UPC, the receipt and the serial number which was on the UPC After waiting 6 weeks, I got a card saying I hadn’t sent in these items. I called and spoke to “Carole�? who told me to fax the documents. I had photocopied them, so I was able to resend them. I faxed them and also sent by ordinary mail. Four weeks later, I spoke to “Charlie�? who said there was no record of having received them. I have been through the same drill with “Gayla�? and “Georgia.�? Gayla gave me a new number to call for customer service, which was “Georgia�?. I asked her to look at the faxes I had sent. She said they were in a different department, so she couldn’t look at them. I asked to be transferred to that department. She said she couldn’t do that.

I have now faxed the information to them 14 times, without success. I have contacted the Attorney General of Maryland, and we will see if he has more luck than I.

May 27, 2008

By: Dave

Dave — Mon, 07 Apr 2008 21:59:00 +0000

I’m suppose to get a rebate for a razer phone I got at alltel. I get apostcard from alltell saying I didn’t send in a copy of the receit, which I did. The local office where I got the phone faxed in a copy with anote saying to send the rebate asap, but someone I doubt they ever will. I should just get a lawyer to get out of my contract for without paying the 200 dollar fee, as I’m sure I can find an add saying sign up for 2 years and get a free razer. And without the rebate it isn’t free. I’d rather pay a lawyer 500 dollars than to pay alltel another cent if they can’t honor the rebate.

By: Steve

Steve — Wed, 26 Dec 2007 20:37:25 +0000

Samsung denied 2 of my rebate requests also, claiming I did not submit proper paperwork (missing serial number and UPS) although these were taped to the rebate forms. I called them and they still deny they have the originals. Don’t buy from Samsung if you expect a rebate. Make sure to file claims with the FTC, the BBB of El Paso and the Texas Attorney General and your local state attorney General. This practice must be stopped!

By: George Floros

George Floros — Mon, 19 Nov 2007 16:06:21 +0000

Called Samsung after 4 weeks of not hearing nothing about my rebate for a digital frame. They said it takes 4 to 6 weeks. Called back after 7 weeks they said they never recieved it. Told me call back in 2 hours to get new adress for resubmitting a rebate. Never will buy anything with a rebate again.

By: Kyle

Kyle — Sun, 18 Nov 2007 02:12:02 +0000

Just got the “Submission did not include an original UPC” notice from a Samsung purchase. I know I put it in, actually I wrapped the rebate form around the UPC. Fortunately I kept copies.

By the comments from others it is obvious this is a means of creating “breakage” to increase Samsung’s bottom line. After asking to speak to a supervisor I was redirected and the phone rang for over 5 minutes and was never answered. I will be contacting the El Paso BBB on Monday and the Texas State AG.

I wanted to email a PDF copy of the UPC in order to save the postage and I was told that is not possible.

If I buy Samsung products every again I will not plan on receiving the rebate.

By: Jason

Jason — Thu, 15 Nov 2007 10:41:56 +0000

I just received the reponse below from eagletech regarding the status of my 100.00 rebate for the Viper case I purchased from the newegg website.

I was warned from friends that Eagle-Tech has a reputation for not honoring their rebates, and will flat out lie about someone not providing enough information when sending in the rebate form so they would not have to honor it.

On 7/14/2007 I sent in all of the required information (within the specified 14 day period), *exactly* as the rebate form indicated, with my newegg receipt, mail-in rebate form, and original UPC. I also made triplicate copies of everything I sent, *and* sent the letter certified.

True to form, as you can see below, they stated that I’m missing my sales invoice, in hopes that I will simply give up, and wait another 12 weeks for them to not honor the rebate.

> From: rebate@eagle-techusa.com
> To:
> Subject: RE: Status of rebate
> Date: Tue, 13 Nov 2007 18:51:57 -0800
>
> Dear Customer:
>
> We have received your rebate mail on 07/16/07.
>
> Rebate: Received
>
> Status: Declined
>
> Reason: Missing Sales Invoice
>
> (The mail-in letter is only the “processing page”)
>
> If you would, I could do you a one time favor by re-submit your rebate to
> our rebate process center again.
>
> In order to do that, I need your INVOICE PAGE first. And please understand
> by re-submit your rebate; the process time takes 12 weeks.
>
> Here are the instructions of how to get the invoice # from Newegg:
>
> 7. You have to login to your account, by entering your email address
> and password.
> 8. After login, click “Go To My Account.”
> 9. Then you click the second option, “Order History/Print History.”
> 10. Then you select the invoice number.
> 11. Then click on Printer.
> 12. After following the steps that will take you into the invoice.
>
> Thank you,
>
> Rebate Dept.

Do not do business with this shady company.

By: Charles

Charles — Thu, 08 Nov 2007 22:18:16 +0000

I’ve been a victim to the same “we got the UPC but it didn’t have the barcode” scam that others have complained about. Samsung is ******** hundreds of people around. The 2 different customer service reps. I spoke with want me to fax my information again, but it supposedly takes “about” 3 weeks to “process” the fax. Of course, they refused to tell me who their manager was. In the meantime, I’m sure the rebate will expire. This infuriates me, and it’s all over a lousy $40 rebate for a nice monitor (Samsung 932gw). I’ll be calling the Indiana BBB tomorrow to see what my next course of action should be. There ought to be a class-action suit to end this madness!

By: Kurt Weil

Kurt Weil — Wed, 19 Sep 2007 01:48:05 +0000

Would you please put a stop to this so future consumers are spared what I and many others are going through!

Like the Law-firm Keefe and Bartels (Legal Investigation of Rebate Scams, Rebate Fraud and Rebate Schemes of CompUSA and other electronics dealers puts it:
The New Jersey-based Samsung Electronics America, Inc. has embarked with Circuit City and other Electronics retailers to lure consumers into buying with high rebates which are immediately denied even though all required items are full-filled and on time. Many consumers are forced to make countless phone-calls that lead nowhere and complaint letters that are refused by Samsung! As a result many give up and are cheated out of their rebate moneys. The N.J. BBB has Samsung on their unsatisfactory list with over 500 complaints on file! If you search: “The Samsung rebate mess” it will show how widespread this (what I call) false advertising/rebate fraud is! In my case, keeping impeccable records: copies of the advertised item by Circuit City, send in (on time) rebate, refusal card, unanswered complaint letters to Circuit City and Samsung, and letters to the N.J. BBB, the FTC, and the N.Y. and N.J. Attorney General prove without a doubt that I am entitled to this rebate.
That this scam, is going strong right now and nobody puts a stop to it is unthinkable to me! Please protect future consumers from this!